ORDER STATUS QUESTIONS:

Can you provide an update on the status of my order?

We will send you an email when your order has shipped and you can follow along with the tracking for up-to-date information!

 

Has my order shipped yet?

Please monitor your email for tracking details as they will be sent once your order has shipped. Orders are normally shipped within 1-2 business days of placing your order. 

 

When will my order be delivered?

Please check the tracking information provided in the email we sent when your order shipped. If you can’t find that or need further assistance, feel free to contact our customer support team. Orders are shipping from California. Shipping times will vary from 1-6 days depending on the shipping carrier selected and the shipping distance. 

 

Can I track my package?

Use the link provided in the email we sent when your order shipped. If you can’t find that or need further assistance, feel free to contact our customer support team. 

 

 

PRODUCT INQUIRIES:

Do you have this item in stock?

Every item currently in stock is ready for purchase on our website. If you'd like to be among the first to receive updates about new products, consider joining our mailing list today!

 

What are the size specifications of this product?

Refer to the size chart provided on each product's respective page for accurate sizing information.

 

 

RETURNS AND EXCHANGES:

How do I initiate a return/exchange?

Answer TBD. 

 

What is your return policy?

Answer TBD. 

 

Can I return a damaged item?

Certainly! If you have received a damaged item, we apologize for the inconvenience. We have a hassle-free return policy in place for such situations. Please visit our [Returns/Exchanges] page on our website for instructions on how to initiate a return. Our dedicated team will assist you in resolving the issue promptly. Your satisfaction is our priority, and we're here to make things right.

 

Can I exchange a product for a different size?

Unfortunately, we do not offer direct exchanges. To obtain the correct size, please initiate a return for the product and then repurchase it in the desired size. If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team, and they will be happy to assist you.

 

 

 

 

 

SHIPPING AND DELIVERY:

What are your shipping options and rates?

Answer TBD.

 

Can you expedite my shipping?

Answer TBD.

 

Do you ship internationally?

We currently do not offer international shipping services. We apologize for any inconvenience this may cause.

 

PROMOTIONS AND DISCOUNTS:

Are there any ongoing promotions or discounts?

We are proud to offer discounts to both military personnel and first responders through SheerID. Thank you for your service!

 

How can I apply a promo code to my order?

During the checkout process, you will find a designated field labeled "Promo Code. Here's how to do it:

1. Shopping Cart: After adding the items you wish to purchase to your shopping cart, proceed to checkout.
2. Checkout Page: On the checkout page, you'll find a summary of your order, including a box labeled "Promo Code" or "Coupon Code."
3. Enter Code: Enter your coupon code exactly as it appears. Be sure to check for any spaces, capitalization, or special characters.
4. Apply: Click the "Apply" or "Submit" button next to the coupon code box. The discount associated with the code will be applied to your order.
5. Review: Make sure the discount has been applied correctly, and the new order total reflects the savings from the coupon code.
6. Proceed to Payment: Continue with the checkout process by entering your payment and shipping information.

 

ACCOUNT AND LOGIN ISSUES:

I forgot my password. How can I reset it?

1. Visit the Login Page: Go to the login or sign-in page on our website. You can usually find a "Login" or "Sign In" link at the top right corner of the webpage.
2. Forgot Password Link: Look for a "Forgot Password" or "Reset Password" link below the login fields, and click on it.
3. Email Address: You will be prompted to enter the email address associated with your account. Please make sure to enter the email address correctly.
4. Verification: After entering your email address, click "Submit" or "Reset Password." 
5. Password Reset Link: Check your email inbox for a password reset link. This email should arrive within a few minutes. If you don't see it in your inbox, please also check your spam or promotions folder.
6. Click the Reset Link: Open the email and click on the password reset link provided. This link will take you to a page where you can create a new password.
7. Create a New Password: Follow the instructions on the password reset page to enter and confirm your new password. Make sure to choose a strong, unique password for security.
8. Save Changes: Once you've set your new password, save your changes. You should receive a confirmation that your password has been successfully reset.
9. Log In: Return to the login page, enter your email address, and use your newly created password to log in to your account.

 

PAYMENT AND BILLING QUESTIONS:

Is my payment information secure?

Yes, your payment information is secure when you use our website for transactions.

 

Why was my payment declined?

Payment declines can occur for various reasons. Here are some common reasons why a payment may be declined: 

• Insufficient funds
• Incorrect card information
• Card expiry
• Daily spending limit
• Credit card blocked
• Payment processor issues
• Address verification failure
• Payment method restrictions
• Security concerns
• Expired authorization

If your payment was declined, it’s advisable to:

1. Check your account balance or card balance.
2. Verify that your card details are correct.
3. Contact your bank or card issuer to inquire about the decline. 
4. Try using an alternate method of payment if available. 

 

When will I be charged for my pre-order?

When you place a pre-order, your payment will be processed at the time of purchase. We'll notify you via email as soon as your order is shipped.

 

 

PRODUCT AVAILABILITY AND RESTOCKING:

When will this product be back in stock?

To stay informed about product restocks and new releases, please subscribe to our email mailing list.