ORDERING
How can I cancel my order?
Double check the product in your shopping bag before you complete your purchase – we’re unable to modify or make edits once the order has been placed.
If you’d like to cancel, you’ll need to reach out to our customer service team during operating hours within 60 minutes of placing an order.

Check order status
Once your order ships, we’ll email your tracking information so you can follow along.

Tracking / missing a package
Stay up to date with tracking through the link provided in your email.
Upon receipt if you are missing an item in your order please email us with your order number and tracking ID, full name, email address associated with the order, and the missing item(s).

I’m looking to edit the address on my order
Once an order is placed, we are unable to edit or make changes.

RETURNS
How do I return my order?
Please view our Return / Refund Policy here.

When will I get my refund?
If your return is approved, your refund will be processed and applied to the credit card used to purchase your item (excluding any shipping costs) within 14 business days.

What should i do if i have a quality issue with my item?
We’d love to hear more about what’s happening with your product. Reach out to our customer service team at cs@p5wear.com so we can assess your item.

OTHER
What discounts do you offer?
We’re proud to offer discounts for Military and First Responders. In honor of all that you give, we offer
20% off all P5 product. Click here for more information.

Military & First Responders

In thanks and appreciation for your support, we offer 20% off to Military members and First Responders.

Who’s eligible?
We’ve collaborated with SheerID, a reliable third-party provider, to validate your eligibility through a digital verification process. See below to verify your status.

Note: You will need to sign in or create a P5 account in order to confirm your eligibility.

Military
Includes all active, reserve, veteran, and retired military personnel.

First Responders
Includes firefighters, law enforcement, and EMT’s.

Verify your eligibility

• Click the link below to verify through SheerID.
• Once you’ve received your confirmation email you will be able to shop with your discount.
• Additional information may be required during verification.

For verification questions and troubleshooting, you can reach out to SheerID at sheerid.com.